Answer new-neighbor questions once.
Every new household asks the same six things: which day is trash, how do I get a pool key, what is the gate code, do I need approval to paint, who mows the easement, and when is the next community thing. Right now somebody answers them from memory, every time.
The welcome basket is lovely and useless for logistics
A plate of cookies does not tell anyone when the recycling runs. The information a new household actually needs lives in six longtime residents’ heads, a PDF from 2019, and a Facebook group they have not been added to yet.
So the welcome committee answers the same questions by text, one household at a time, forever. Writing them down once turns that into a link you hand over at the door.
How it works
Three steps, and you are running. No procurement, no implementation project.
Write the FAQ once
Trash days, gate details, pool and clubhouse rules, parking, paint and fence approvals, who to call for what.
Add the map and calendar
Where the amenities actually are, and what is happening in the next month.
Hand it over at every move-in
One link, or a QR code in the welcome basket. It gets more useful every time you improve it.
What you get
Everything below is included from the start.
The questions everyone asks
Written once, answered forever, and easy to update when the trash day changes.
Amenity map
Where the pool, courts, mailboxes, dog park, and guest parking are, which no closing packet ever includes.
What is happening
The community calendar, so new neighbors meet people in week one instead of month six.
Opt-in neighbor directory
Residents choose to be listed, and contact requests are approved rather than exposed.
Updates that reach them
When something changes, new and old neighbors both hear it instead of only the people at the meeting.
One setup, every move-in
Build it once for your community and hand the same link to every household that arrives after.
A committee can start this alone
Assembling practical information for new neighbors is not governance, so no board approval is needed. Your space is clearly labeled community-run rather than official HOA communication.
This is often the easiest space for a board to claim, because it is obviously useful and completely uncontroversial.
Common questions
Do I need HOA approval?
No. Collecting practical information like trash days and amenity locations is not governance. The space is labeled community-run so it is never presented as official association communication.
Is it free?
Yes to set up and to share with every new household.
What should go in it?
Start with the questions you are already answering by text: trash and recycling days, gate and pool access, how to book the clubhouse, parking rules, what needs architectural approval, and who to contact for what. Add the amenity map and the calendar, then improve it as questions come in.
How do we keep it current?
Anyone you give committee access to can edit it, and updates are live immediately. That is the advantage over a printed packet or a PDF nobody can find the source file for.
Realtors do something similar. Is that a conflict?
Not at all, and they are often good partners. Agents build welcome kits for buyers in communities they sell; a committee builds one for everyone who moves in. Same information, and it is fine for both to exist.
What if the board wants to take it over?
Excellent outcome. A board officer claims the space, the community-run label drops, and your welcome kit becomes the community’s official orientation with the rest of the platform behind it.
Build your welcome kit
Tell us about your community and we will help you put the first version together, free.
- Help writing your community FAQ
- An amenity map and calendar
- A reusable link and QR code for the basket
- No cost and no board approval needed
Ready in about a minute. Prefer we set it up with you? Leave your details instead:
Further reading
Other ways neighbors start
Same platform, different starting point. Pick whichever problem your community feels most.